About Stanchmark
Ecommerce ops never break quietly — we just have to listen.
Ops slowdowns telegraph through signals long before they tip into an SLA breach. A 38-minute drift in pick-to-pack latency, a helpdesk queue building against a 24-hour promise, a credit-note export that quietly stopped syncing at 2am — they all warn first. Stanchmark is the control tower that turns those signals into a prioritized queue of small, fixable gaps, before they reach the customer.
Our mission
Continuous ops auditing, so the human only steps in on judgement calls.
Stanchmark audits ecommerce operations the way a financial auditor audits the books — continuously, against a model, with every reading defensible to a reviewer. The shift from episodic incident response to continuous auditing is the shift that finally makes MTTR a metric ops can move on, instead of one they apologize for.
Who we build for
Mid-market merchants and 3PL operators — the teams the dashboards forgot.
We build for merchants running multi-channel fulfillment that the out-of-the-box WMS dashboards only partially cover, and for 3PLs juggling dozens of brand tenants on a shared WMS where one tenant's bad routing rule becomes another tenant's SLA breach.
- Shopify
- Amazon
- ShipHero
- ShipMonk
- NetSuite
- Zendesk
Why MTTR, not alert volume
Poll-and-wait dashboards miss the quiet middle ground.
A 35-minute drift in pick-to-pack, a queue backpressure that hasn't tripped an SLA yet, a policy that fell out of sync last Tuesday — these are the gaps that never page anyone, and the ones that quietly compound into a bad week.
- Drift in expected pick-to-pack latency before it crosses the carrier cutoff.
- Queue backpressure inside a single WMS lane that hasn’t tipped other lanes yet.
- Policy drift between Shopify, Amazon, and the helpdesk on returned goods.
- Carrier backlog that surfaces in Zendesk ticket timing before it surfaces in the SLA dashboard.
The mechanism that makes this defensible is a digital-twin simulation plus an audit-grade action ledger. Every proposed fix is replayed against a replica of the live process before it executes, and every auto-action — every override, every rollback — is logged with who, what, and when. The trail that satisfies an internal governance review is the same trail an EU AI Act assessor will read.
What we're building
A control tower that never blinks.
For visitors: Stanchmark runs three overlapping loops in parallel — a watcher, a planner, and a simulator. They keep the human in the loop only on judgement calls, never on routine triage.
- 01WatcherWatchA continuously reconciled model of your fulfillment state — order events, warehouse queues, carrier SLAs, and helpdesk sentiment at once, not in five separate dashboards.
- 02PlannerPlanOutliers are turned into a corrective playbook: owners, ticket copy, expected impact, and a rollback path — drafted before a human is pulled in.
- 03TwinSimulateThe proposed fix is replayed against a digital twin of the live process. Only when the simulation looks safe does an ops lead approve, redirect, or drop it.
Where we're headed
From monitoring anomalies to continuously reconciling the ops model.
Today Stanchmark watches your existing stack and surfaces the gaps your dashboards already fail at. The next arc is a different shape: an ops model that stays reconciled in real time, a digital twin that covers more of your SOP paths, and governance as a built-in ledger — not a retrofitted compliance layer.
Join the waitlist
Be among the first teams we onboard.
We onboard operators in waves so each new account gets a real control-tower rollout, not a sandbagged demo. Drop your email and we'll loop you in on the next window.
Join the waitlist